Shopping in store
Please help yourself to hand sanitiser
Face coverings are optional, but you may prefer to wear one
We’re still keeping our shops clean and hygienic
ON THE DAY
SCAN AS YOU SHOP
Scan and pack as you shop – using your phone or one of our handsets – then pay at the Self Checkout Area.
Collections and returns
Many of our stores offer a grocery collection service in the car park. Check if your local store offers car park collection
Think green: please consider others and the environment and turn off your engine if you're waiting in the car park.
You can return your John Lewis order in store or to your Waitrose delivery driver.
SUPPORTING INDEPENDENT LIVING
GUIDE & ASSISTANCE DOGS
Customers accompanied by a guide or assistance dog are welcome in our shops and cafes. Our Partners are trained to identify the dogs wearing an appropriate collar or harness.
ASSISTED SHOPPING
Our Partners are happy to help with shopping, packing and carrying to the car. If you need this service, please ask at the Welcome Desk. Find out what other services, such as wheelchair trolleys, are available at your local branch here.
DISABILITY AWARENESS TRAINING
Our in-store Disability Awareness Champions raise awareness among fellow Partners of disability, and the best ways to help any customers in need. Many have also been trained to support shoppers with dementia.
related FAQS
Still need help? For more general questions, you can find useful information from Customer Service